Shipping policy
At Rylvia, we strive to provide you with a fast, secure, and reliable shopping experience. Below is all the important information regarding the processing and shipping of your orders.
Order Processing
- All orders are processed within 1 to 2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
- The estimated delivery time is 4 to 8 business days, depending on the customer’s location within the UK and the courier’s service conditions.
- Please note that delivery times are estimates and may vary due to external factors such as customs checks, severe weather, or peak-season demand.
Order Confirmation & Tracking
- Once your order has been processed and shipped, you will receive an email confirmation.
- When available, a tracking number will be provided so you can follow your package’s journey.
Shipping Costs
- Free shipping on all orders – no extra fees or hidden taxes.
Shipping Address
- It is the customer’s responsibility to ensure that the shipping address provided is complete and accurate.
- Rylvia is not responsible for delays or losses caused by incorrect or incomplete addresses.
Delays & Exceptions
- While we work with trusted couriers, unforeseen delays can occur that are outside of Rylvia’s control.
- If your order is delayed beyond the estimated delivery time, please contact us so we can help resolve the issue.
Contact Us
If you have any additional questions about our shipping policy, please email our support team at hello@rylvia.com.